Last Updated: August 29, 2023
By accessing or using the Pure Flow website ("Site") and water delivery services ("Service"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using the Site or Service.
Pure Flow provides water delivery services to residential and commercial customers throughout the UK. Our services include regular delivery of bottled water, supply of water dispensers, and water purification systems.
When you create an account with us, you guarantee that the information you provide is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account.
You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password.
By subscribing to our services, you agree to a recurring delivery schedule as selected during registration. You may modify or cancel your subscription at any time by contacting our customer service team at least 48 hours before your next scheduled delivery.
All prices are in GBP and include applicable taxes. Payment must be made in advance of service delivery through our accepted payment methods. We reserve the right to change our prices with 30 days' notice to existing customers.
If you are not satisfied with our products or services, please contact us within 7 days of delivery. Refunds or replacements may be provided at our discretion based on the circumstances.
You are responsible for ensuring that our delivery personnel have safe and reasonable access to your premises. If we cannot access your premises at the scheduled delivery time, we may leave your order in a safe place or reschedule delivery. Additional delivery charges may apply for redelivery.
We strive to maintain the highest quality standards for our water products. However, once delivered, you are responsible for proper storage and handling of water containers according to the instructions provided.
If you rent water dispensers or other equipment from us, you agree to use the equipment properly and for its intended purpose. You are responsible for any damage to the equipment beyond normal wear and tear.
The Site, Service, and their original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of Pure Flow and its licensors. The Service is protected by copyright, trademark, and other laws of the United Kingdom and foreign countries.
In no event shall Pure Flow, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms.
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
If you have any questions about these Terms, please contact us at: